1. Introduction
Integrity Plumbing And Drain Service ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website at integrityplumbinganddrains.com, fill out a form to request a free on-site plumbing inspection, or interact with us through SMS/text messaging or other communications.
⚠ Age Requirement
You must be at least 18 years of age to use this website or submit any personal information through our forms. By using our website or services, you represent and warrant that you are at least 18 years old.
By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or submit your information.
2. Information We Collect
When you fill out a form on our website to request a free on-site plumbing inspection, we may collect the following personal information:
- Full name
- Phone number (including mobile phone number)
- Email address
- Physical/service address
- Description of your plumbing issue or service needs
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, and pages visited. This information is used solely for website analytics and improving our services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and confirm your free on-site plumbing inspection
- To send you automated recurring SMS/text messages regarding your appointment (reminders, confirmations, updates)
- To send you marketing and promotional SMS/text messages about our plumbing and drain services
- To respond to your inquiries and provide customer support
- To improve our website, services, and customer experience
- To comply with applicable laws and regulations
4. SMS/Text Messaging
By providing your mobile phone number and submitting a form on our website, you expressly consent to receive automated recurring SMS/text messages from Integrity Plumbing And Drain Service. These messages may include:
- Appointment reminders and scheduling confirmations
- Service updates and follow-ups
- Marketing and promotional messages about our plumbing and drain services
Message frequency varies based on your interactions with us and your scheduled appointments. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any goods or services.
SMS Opt-In Data: We will not share or sell your SMS opt-in data, consent, or any related personal information with any third parties for marketing or promotional purposes. This information will only be used to provide the services you have requested.
Opt-Out & Help Instructions:
You can cancel SMS messages at any time. Simply text "STOP" to any message you receive from us. After you send "STOP," we will send you a confirmation message that you have been unsubscribed. You will no longer receive SMS messages from us. If you wish to re-subscribe, you may opt in again through our website.
If you are experiencing issues with our messaging program, reply "HELP" to any message for assistance, or contact us directly at (937) 901-6186.
5. No Third-Party Sharing of Data
⚠ Important Privacy Commitment
We do not sell, rent, lease, trade, or otherwise transfer your personal information to any third parties for any purpose whatsoever. Your data stays with us and is used solely for the purposes described in this Privacy Policy.
Specifically:
- No data is sold to third parties. We will never sell your personal information, including your name, phone number, email, or address, to any third party.
- No data is shared with third parties for marketing. Your information will not be shared with any third-party companies, affiliates, or partners for their own marketing or promotional purposes.
- No data is traded or exchanged. We do not participate in any data exchanges, data cooperatives, or data-sharing arrangements with any external entities.
SMS Opt-In Data Protection:
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile information collected as part of our SMS messaging program, including your mobile phone number, opt-in consent, and messaging preferences, will not be shared with any third parties or affiliates for marketing or promotional purposes.
The only exception to the above is if we are required to disclose your information by law, such as in response to a valid court order, subpoena, or government investigation. In such cases, we will disclose only the minimum information required by law.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
8. Your Rights & Choices
You have the following rights regarding your personal information:
- Opt-Out of SMS: Reply STOP to any text message to unsubscribe from our SMS program at any time.
- Access & Correction: You may request access to the personal information we hold about you and request corrections to any inaccurate data.
- Deletion: You may request that we delete your personal information from our records, subject to any legal obligations that require us to retain it.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
10. Children's Privacy
Our website and services are intended for use only by individuals who are at least 18 years of age. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from someone under 18, we will take immediate steps to delete that information from our records.
If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information, please contact us immediately using the contact information provided in this Privacy Policy, and we will promptly remove such information from our systems.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Integrity Plumbing And Drain Service